Professional Monitoring

Professional monitoring turns a space into a monitored security system: a security profile with a dispatch address, arming and disarming, alarms that escalate to a monitoring centre, and an audit log of it all.

Unless noted, calls are on Factory.proMonitoringService; the address helpers are on Factory.spaceService and the activity-zone read on Factory.deviceService.

These calls drive a real emergency-dispatch pathway. Alarms raised outside test mode can result in responders being sent to the registered address. Enable test mode while developing.

How an alarm plays out 

armSystem()  →  exitDelay elapses  →  detection active
                                          │
                                    alarm raised
                                          │
                          dismissalWindow starts (user can cancel)
                                          │
                    dismissEvent()  ──────┴──────  window elapses
                          │                              │
                     no dispatch                  monitoring centre
                                                    escalates

exitDelay and dismissalWindow are both configured on the profile. Make the dismissal countdown visible and the dismiss action unmistakable — that window is the user’s only chance to stop a false alarm.

In this section

Page Covers
Security Profile Management Creating and editing the profile
System Control Arming and disarming
Alarm Handling Live alarms, acknowledging and dismissing
Log and History The security audit log
Notification and Communication Responding parties and OTP verification
Address Management The dispatch address
Scheduled Alarms Arming the system automatically on a schedule
NVR Systems The parallel calls for a space monitored through a network video recorder

Table of contents